Returns & Exchanges
At Ascend Cardio Gear, we stand behind the performance of our equipment and want to ensure you are fully satisfied with your purchase. If your gear doesn't meet your training needs, you can return or exchange items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Place the items in their original packaging, ensuring all tags are attached and the equipment is in its original, unused condition.
Label and Ship
Print the prepaid shipping label provided via email, attach it securely to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our warehouse team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing